Etisalat Group is one of the world’s leading telecom groups in emerging markets. With consolidated net revenue at AED 51.7 billion and consolidated net profit of AED 9.0 billion for 2020, its high credit ratings reflect the company’s strong balance sheet and proven long-term performance.
Headquartered in Abu Dhabi, Etisalat was established over four decades ago in the UAE as the country’s first telecommunications service provider.
Engineer/Technology Bids & Proposals
Job ID: IRC71767
Principal function is to utilize advanced optimization skills to deliver enhancements in Technology project expenditures with consistency, reliability and efficiency. Ensure that all the Technical requirements are appropriately covered in the request for contracts/RFXs by ensuring compliance and guidance with all project requests and following the process. Extend support to Technology teams to fulfill the project requirements, in compliance with the engineering standards, objectives, priorities, guidelines and procedures.
Client Director/ES Aviation & Logistics Services
Job ID: IRC71829
Builds Customers Account as per specific strategy, ensures the ongoing performance and achievement of revenue and VOA targets. Maintains strong professional relationships with key decision makers/influencers. Manage all daily sales and service activities and interface with all related departments to ensure that his/her customers are well served.
Job ID: IRC71785
Control of RFI, Tender, RFP/RFQ to ensure budget availability prior as part of procurement cycle by ensuring that the new projects are not overlapping the scope of any existing solutions that have been deployed in Etisalat infrastructure, this serves in optimizing the expenditure towards new state-of-the-art technology. Costing and financial analysis for the required investment and liaise with all concern departments for data needed, building up business cases to justify the funding requirement and facilitate a decision-making report.
Job ID: IRC71724Permanent
Management of customer experience measurement, including loyalty, TCE, TRIM and NPS components
Share and present all insights with key stakeholders (Sales, Marketing, Customer Service, and Technology), as we as periodic reporting and presentations to management.
Responsible for on-field execution of cross-functional NPS as well as customer experience projects.
Responsible for the successful end-to-end project management and delivery of NPS and customer experience projects in coordination with Key Stakeholders in order to ensure timely completion and compliance to quality standards. Must be able to evaluate time/cost/quality and change request.
Engages with the User Acceptance Testing (UAT) and facilitate effective and organized issue resolution. This includes arranging for training of UAT team on the application and/or process change, and management of all phases of testing for the team’s supported applications.
Responsible for the complete cycle of the product including the delivery of user manuals, training sessions and arranging for proper end user support.
Sales Manager/Preferred Business-Zone 4
Builds & manages relationships with SMB customers in order to ensure customer satisfaction as well as profitable account growth and maximization of sales in both Core and Digital Services.
Bears overall responsibility for customer ownership and acts as first-point of contact in all commercial customer interactions. Manages entire sales cycle including customer profiling, account planning, lead generation, proposing, negotiating and closing of deals.
Coordinates with team of internal stakeholders (Product Marketing, Pre-sales, Business Care, Pricing, SMB Marketing, SMB Planning, Service delivery, and engineering) to achieve revenue, VOA, and Customer Satisfaction targets.
Sr. Administrator/ Charging Projects & Fulfillment
Coordinate, Support for appropriate preventive & corrective maintenance process of TIBCO domain to ensure services with reliable, efficient and effective quality.
Coordinates and Support maintenance and operation activities relevant to all TIBCO related domains
Provides professional and efficient guidance with support to team in carrying out the assigned functions.
Provides necessary operation task of expansion and upgrade activities of TIBCO platform
Develop necessary tools to automate the day-to-day task to easy Operational activities with in domain.
Support to meet all KPIs/SLAs without any escalation and to improve customer satisfaction
Coordinate with all stakeholders of TIBCO domain for project launches
Engagement with Development teams and Vendor
Sr. Engineer/Technology Analysis & Solutions Evaluation
Evaluate new Technology products and systems, and report the feasibility for utilizing such solutions through detailed assessment. Coordinate the efforts of end-to-end capacity planning/Budgeting for Technology across all domains, to ensure optimized network utilization, consolidation of requirements, and timely demand fulfillment, linking with forecasts and in coordination with various Technology Divisions and other stakeholders, including planning, control and closing of Technology OPEX and other centralized budgets.
for applying : https://hrconnect.etisalat.ae/career-portal/#/